It's okay to search using spoken language, including internal terminology. The AI will respond to the company's "Where is that document?" with a ranked display. That's why it's easier to find the information you need!
"Arrow Search" is a cloud service that utilizes AI to help you find the information you need from various documents that are likely stored somewhere within your organization.
It supports "fuzzy search," allowing you to input queries in natural language through the search box, making it easy to use just like searching on the internet without needing to be taught how to use it.
The search results are displayed in a ranked format based on the relevance of the documents, and by providing feedback on the documents selected by the AI, the accuracy of the search improves even further. There is no need to reorganize storage locations or files, allowing for a smooth implementation.
[Examples of Use Cases]
■ Technical and Sales Positions
(Enables smooth sharing of materials, case studies, technical information, etc.)
■ Call Centers, Help Desks, General Inquiries, etc.
(Reduces the number of basic inquiry calls, lowering the burden on staff)
■ Strengthening the Knowledge Base during Server Upgrades
(Utilizes insights by making documents stored in NotesDB and other locations easier to search)
■ Improving Internal Inquiry Chatbots
(Increases end-user satisfaction by eliminating unanswered queries)
*For more details on use cases, please refer to the PDF materials available for download.